Last updated: 16 October 2026
This policy explains what personal information AI Operator Club collects, why we collect it and what we do with it. It covers aioperatorclub.com, our free Website & Lead Audit, and the calls, emails and messages that follow.
AI Operator Club is operated by AI Operator Club Pty Ltd (ABN 60 698 529 510). We work with businesses across Australia. In this policy, "we", "us" and "our" mean AI Operator Club Pty Ltd trading as AI Operator Club.
We build websites, CRMs, automations, ads, dashboards and AI agents for businesses. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
When you request a free audit, we collect:
When you book a call, we collect the time you choose. Calls happen on Microsoft Teams. We don't record calls unless we ask first and you agree.
When you visit our website, cookies and similar tools collect:
When you pay us, Stripe handles the payment. We don't see or store your full card number.
When you email, message or call us, we keep what you send and our notes.
We don't ask for sensitive information, such as health details. Please don't send it to us.
The audit is about your business. To run it, we:
Most of this is business information. Some of it can be personal information, for example if you're a sole trader or a staff member replies by name. We handle that under this policy.
Mostly directly from you, through our forms, booking page, calls, emails and messages. Some is collected automatically when you use our website. Some comes from public sources, such as your website and search results, while we run your audit. Ad platforms such as Google and Meta also send us reports on how our ads perform.
We use your personal information to:
We won't use it for an unrelated purpose unless you agree or the law allows it.
If you request an audit, we'll email and text you about it. That includes confirmations, reminders and your results.
We only send marketing, such as tips and offers, if you tick the consent box on our form. The box is never ticked for you.
Every message we send says it's from AI Operator Club and gives you a way to opt out. Use the unsubscribe link in any email, reply STOP to any SMS, or email [email protected]. We act on opt-outs within 5 working days.
Our website uses these tools:
When you submit a form, we may send Google and Meta your email or mobile in a scrambled (hashed) form so they can match the enquiry to an ad. These platforms may link this data to your own Google or Meta account.
You can block or delete cookies in your browser settings. You can also change your ad settings in your Google and Meta accounts.
We share personal information with the service providers we use to run the business:
We may also share information with our professional advisers, such as our accountant or lawyer, or when the law requires it.
We use AI tools in our work, for example to help analyse audit findings, summarise notes and draft documents. Some of these tools may process personal information you give us. Some are run by overseas companies.
Our CRM also runs automations. They send confirmations and reminders, and move your enquiry through our sales steps.
A person at AI Operator Club reviews this work and makes the decisions. We don't make decisions that have legal or similarly significant effects on you solely by automated means. We also don't use computer programs to make, or to do a step substantially and directly related to making, a decision that could reasonably be expected to significantly affect your rights or interests.
If that changes, we'll update this policy to say what kinds of personal information and decisions are involved.
Some of our providers store or process data outside Australia, including in the United States. We use established providers and rely on their contractual privacy and security commitments. Overseas laws may not protect your information in the same way Australian law does.
We keep information in the systems listed above. We limit access to people who need it, use secure sign-in, and remove access when it's no longer needed.
We keep personal information only as long as we need it for the reasons in this policy, or as long as the law requires, for example for tax records. Then we delete it or de-identify it.
If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner (OAIC) as the law requires.
You can ask to see the personal information we hold about you, or ask us to correct it. Email [email protected]. We'll respond within 30 days. There's no charge. If we can't give you access or make a change, we'll tell you why in writing and how to complain.
You can ask us general questions without giving your name. To run an audit, we need your contact details.
If you think we've mishandled your personal information, email [email protected] first. Tell us what happened and what you'd like us to do. We'll respond within 30 days.
If you're not happy with our response, you can complain to the OAIC at oaic.gov.au.
For privacy questions, access requests or complaints:
You can ask for a free copy of this policy in another format.
We'll update this policy when our practices or the law change. The date at the top shows when it was last updated.